Order and Delivery
When can I expect my order?
In 99% of cases, your order will be delivered within the expected delivery time. Keep an eye on your email for the Track and Trace information.

What are the shipping costs?
We always cover the shipping costs for you.

Exchanges and Returns
I'm not satisfied with my order, can I return it?
Yes, you can return any order within 14 days if it meets our return conditions. For more information, please visit the 'Shipping and Returns' page.

Do you cover the return shipping costs?
No, we do not cover these costs. You are responsible for the return shipping.

Track and Trace
Where can I find my Track and Trace code?
You will receive an email with your Track and Trace information. Be sure to check your spam folder as well.

The Track and Trace code isn't showing any information, what should I do?
Track and Trace information becomes available once your package has arrived at the carrier's facility. Please allow some time for this process to update.